Cancel a private loan
Nellie Mae's web site provides financial aid officers with the ability to cancel new and previously certified EXCEL program loan records that have not yet been disbursed. Cancellation requests for loans are real time transactions and will update the record upon submission.
Steps to Cancel a Loan
- After logging in, click the EXCEL Central link.
- If you have access to data for more than one campus, enter the campus code for which you want to search on.
- Search by student SSN, name or a group search on loans in a pre-disbursed status.
- Select the cancel button on the loan you wish to cancel.
- Click submit.
- The financial aid officer will be prompted to confirm his/her decision to cancel the record. Click yes to confirm.
Note: The user will not be prompted with the cancel option if the transaction cannot happen online. For cancellation of loan funds already disbursed, call College Solutions at (800) 335-1900 for assistance.
The financial aid officer will receive a confirmation of the cancellation to print for the his/her records.
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