Nellie Mae provides unparalleled services and personal attention to our borrowers and clients. Learn what Nellie Mae college support services can bring to your campus.Specialty presentations Nellie Mae's only business is student loans, which means that our employees specialize in financial aid topics. Nellie Mae makes this expertise accessible: Your school may invite a Nellie Mae professional for a complementary presentation to students on identity theft, credit scoring, Financial Success, and more.
College Solutions team The College Solutions team is dedicated to serving financial aid officers. As a centralized point of contact for schools, College Solutions offers friendly, professional, and prompt customer service.
Contact College Solutions to check the status of Nellie Mae federal or private student loans, for assistance with loan servicing, and for all other general loan processing questions. You can connect directly to a particular team member. For servicing questions, we'll teleconference with a representative from our servicing center to make sure all of your questions are addressed in one call.
College Solutions provides telephone assistance for financial aid officers Monday–Friday, 8:00am–6:30pm ET. Email College Solutions at loancounselors@nelliemae.com or call 800-335-1900.